Cluj-Napoca, Romania
Strada Aurel Vlaicu Nr. 114
N/A
+40 752193262
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
No wheelchair-accessible entrance
Always satisfied with the final result from their services, they have a wide variety of products and eager to help you whenever you're need. I'd like their space to be larger and not the odd entrance that's there now.
like
Very bad customer service. I ordered and paid for 2 pairs of tyres at a 50% promotional price advertised as being in stock in the shop and after half a week they contact me to tell me they do not have them and cannot send them to me but they offer an alternative. I choose the alternative tyres and I wait some extra days for them to get 2 sets from supplier and finally when the moment came to ship the package they ask for extra money saying that the alternative is full price. I just lost more than one week waiting these parts.
Really bad customer service. Bought a brand new bike and the next day I was back in the shop for them to fix it ... The back wheel wasn't lined properly and the caliper was leaking oil. Took them 2 weeks to fix it and replace the caliper ... When I came to pick the bike up after 2 weeks the break disk was full of oil and the breaks were squeaking like crazy...didn't even degrease the disk. Overall a really bad experience. Really bad shop.
The go to place when in need of anything bike related. Great website too.
They are a bit wierd but they know their stuff and will try and help you
wide variety of parts and accesories but the prices are way higher unless i cannot find the specific thing i am looking for on other websites i am not ordering from maros since the prices are way too high
The nicest shop ever. I bought a bike from your shop a week ago and it was an awesome experience. Bike came clean and nicely transported. Asked for details before I bought it and the shop representatives were very nice in answering all my questions. I was so impressed of the customer care and quality that the next week I ordered new equipment for my new bike from their shop. Totally recommend it. Edit: Coming back with some updates. Sadly customer relationship regarding returns and orders is very bad. I've been trying for 4 days to ask some details about warranty of a bike and return of a product and everytime someone is telling me that I will be called back but unfortunately nobody calls back. It's alright to be swamped with tasks and be busy but when you say to a customer that somebody will call you back (4 days in a row) and nobody does then imagine what image you create to that customer. Sorry but I am decreasing my star review after this experience. Maybe you can improve on this part a bit.
Allways a reliable place as a bike service.
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