București, Romania
Bulevardul Carol I 26
N/A
+40 735221395
In-store shopping
All the negative reviews are true. Ordered dress, it was not done on time(ordered in October, now is January), cannot receive my money back for almost a month already. The only step left is applying to police. Terrible customer service; they simply don't answer
like
DO NOT buy from them. Horrible customers service. They steal money paid them online. I was going to order online couple of dresses from this brand. THANKS GOD I have decided to make trial order for smaller amount to check customers service before purchasing big order. 18th of August I have bought item online. 26th of August there was still no updates about my order and I have contacted brand by email as well as on their Instagram profile. I have got a reply in Instagram that tracking nr will be provided in two days. It is 14th of September today. No updates and they ignore my messages. Sadly I have not checked reviews before purchasing. DO NOT buy from this company.
Very poor customer service. There are better brands that deserve you to spend money on. Do not recommend.
ABSOLUTELY THE WORST CUSTOMER EXPERIENCE I EVER HAD WITH A BRAND WHO CLAIMS TO BE INTERNATIONAL. I strongly suggest you AVOID getting involved with them, because you will NOT be treated respectfully as a customer. Learn proper customer management and marketing before making any more clothes please. // I called them twice to inform them that I'm interested in buying one of their samples (that I saw on instagram). They never picked up the phone. I then decided to send them a whatsapp. They told me the item is still available and sent me all the information in order to proceed to the payment. I told them I prefered paying in lei rather than euros and they left me hanging with no reply other than \ill come back to you with another account\ ; & \immediately\. The next day I asked about that account just to be told \we have to verify the outfit is still available in the showroom\. This is all after I confirmed buying the outfit, after they confirmed to me it's available, and after being ready to proceed to pay. When I confronted them about it (all on whatsapp because they never suggested to call me), they gave me the lamest excuse : \we can't hold any items\. Not to mention their outfits are pricey, especially for a Romanian salary and I doubt someone would be interested in the exact same one (size XS) in just a few hours. I was left on seen. With no further message.. felt like an excuse to get rid of me as a client. Felt treated like nothing more than trash. They wasted my time so don't let them waste yours. As we say in Romanian: O adevarata bataie de joc.
Nice and cosy
Rochii de cea mai buna calitate. Sotia si fetele mele sunt incantate. Multumim, LOULOU!!!
O echipa de toata jena! Neprofesionisti!!
Calitate eleganță bussines corect #Loulou
Deli
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